Top Questions
Please submit a report through the Feedback page. Provide a screenshot of your purchase receipt or your order number. Once verified, we will contact you via email to restore your access.
You can unlock episodes using Neko Coins, which are available for purchase in the Store. Additionally, VIP subscribers enjoy unlimited access to all videos on the platform.
Most purchases reflect instantly. If not, please: 1. Restart the app; 2. Check your internet connection. If they still haven't appeared after 30 minutes, contact support@nekozilla.ai with your receipt.
You must cancel at least 24 hours before the next billing date. For iOS, manage it via Apple ID settings; for Android, via Google Play Subscriptions. Please note that deleting the app does NOT cancel your subscription.
To ensure the highest quality AI rendering and real-time interaction, NekoDrama currently requires an internet connection. Offline downloading is a feature we are developing for future updates.
Video quality is automatically adjusted based on your internet speed. To force High Definition (HD), go to Settings > Playback Quality.
Still need help?
Our support team is available 24/7 to assist you.